TERMS OF USE

ARTICLE 1 - PRICE

The prices are indicated in euros all taxes included except participation in the expenses of port. Prices are quoted excluding VAT for countries outside the European Union.
All orders, whatever their origin, are payable in euros.
The merchant reserves the right to modify its prices at any time but the products will be invoiced on the basis of the rates in effect at the time of the registration of the orders.

 

ARTICLE 2 - VALIDATION

The Customer declares to have taken note and accepted the present general conditions of sale before the placing of your order. The validation of your order therefore constitutes acceptance of these General Conditions of Sale.
The automatically registered purchase order is considered as proof of the nature, content and date of the order. The order will be validated only on receipt of the full payment amount of the order with the participation in the shipping costs.
The Merchant reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order or based on a flagrant error of price or any other erroneous information.
The information provided by the Customer at the time of the order commits the customer: in the event of an error in the description of the addressee's address, the Merchant can not be held responsible for the impossibility of delivering

 

ARTICLE 3 - AVAILABILITY

In case of unavailability of the product after placing your order, the Merchant will inform you within 8 days and you will be refunded the price paid except in case of request for an exchange: theexplorersshop@gmail.com

 

ARTICLE 4 - DELIVERY

The sending of your parcel will be done in colissimo followed.
The deadlines indicated on the "Prices" page are average usual deadlines once payment has been received. The products are delivered to the delivery address that the Customer has indicated during the ordering process.
In case of delayed shipment, an email will be sent to you. In this case, and as long as the product is not shipped, the Customer can always cancel his order.
Any delays do not entitle the Customer to claim damages. The goods always travel at the risks and perils of the recipient. The Customer has a period of 3 days following receipt of

To make any reservations with the carrier in case of lack or degradation.

 

ARTICLE 5 - PAYMENT

Payments by Carte Bleue (via Paybox Credit Agricole interface or Paypal interface) and Paypal account are accepted.
The price charged to the Customer is the price indicated on the confirmation screen of order. The price of the products is payable in cash on the day of the actual order. In addition, the Merchant reserves the right to refuse any order from a customer with whom there is a dispute.

The Merchant reserves the right to verify the correspondence between the identity and the address of the person having settled the order, the identity and the address of the person who made the order and finally the identity and the address Of the person to be delivered.

 

ARTICLE 6 - WITHDRAWAL PERIOD, REPAYMENT AND EXCHANGE

The Customer has a period of 14 days maximum to retract from the date of receipt or request the exchange of his product. The customer must return the unworn article (s) in their original packaging, intact and any accessories. However an exception is made for the customized sneakers are neither exchangeable nor refundable, except error of our part. Do not hesitate to contact us for any further information. No exchange will be accepted for a size error. Please refer to the applicable trademarks.

to the following address :

Melana

83 rue Rambuteau

75001 Paris

In the event of exercise of the right of withdrawal, the Merchant is required to reimburse the sums paid by the Client, without expenses, except for the expenses below if necessary.

The refund will be made on the customer's credit card, this same card used for payment on our site:

- the product is returned by simple will of the Customer, the Merchant is obliged to refund the price of the product without the expenses of return.

- the product is returned due to an error on the part of the Merchant or a manufacturing defect, the Merchant is obliged to refund the product, shipping costs and any returns. The Client can address his complaints to: theexplorersshop@gmail.com

- the reimbursement can take place within 14 days after complaint after validation of your order.

- No retraction possible for customized items.

- No exchange will be accepted for an error of size. Please refer to the applicable trademarks.

 

ARTICLE 7 - CUSTOMER SERVICE

For any information or question, our Customer service is at your disposal Email: theexplorersshop@gmail.com Customer service: 09 80 56 28 90

 

ARTICLE 8 - LITIGATION

This contract is subject to French law. The Merchant's liability shall in any event be limited to the amount of the order and shall not be called into question for simple errors or omissions which might have continued despite all the precautions taken in the presentation of the products.

 

ARTICLE 9 - APPLICABLE LAW - LITIGATION

This agreement is subject to French law. The language of this contract is French. In case of dispute with professionals and / or traders, the court of your region or the courts of Paris (France) will be competent. In case of dispute, the French courts will be competent only.

 

ARTICLE 10 - NOMINATIVE INFORMATION

The information and data concerning the Customer are necessary for the management of the order and the commercial relations of the Merchant. In accordance with the Data Protection Act of 6 January 1978, the Customer has the right to access and rectify personal data concerning him.

 

ARTICLE 11 - MODIFICATION OF THE GENERAL CONDITIONS OF SALE

The Merchant reserves the right to adapt or modify at any time and without notice the general conditions of sale stated above. The new general conditions of sale will be available on line as of their modifications and only applicable to the sales carried out after the modification.


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